Success has always been the goal of all entrepreneurial activity. In the pursuit of this goal, quality management has developed into a decisive management tool. The effectiveness of quality management must therefore be measured by the extent to which it contributes to the achievement of corporate goals. How can company-specific indicators be derived for this purpose and how can they be turned into effective management control and decision-making tools?
Customer satisfaction is the long-term basis for a trusting collaboration with the aim of meeting our customers' future requirements. It is our declared aim to fully meet customer expectations by working together at an early stage of development.
Targeted investment and the constant search for rate potential will enable us to remain competitive in the future. In order to meet the demands placed on us by our customers, we must be better in every respect than comparable providers in the global competition.
Providing services that meet requirements is the task and obligation of every employee. Everyone is responsible for the quality of the services they provide. Thought and action must be geared towards the requirements of internal and external customers. In the pursuit of flawlessness and the associated cost savings, continuous improvements must be emphatically demanded and encouraged.
The quality of our products is determined to a large extent by our suppliers. It is therefore imperative that we also constantly promote partnership-based cooperation with them.
An important part of our corporate culture is to utilize the full potential of our employees. The skills and qualifications of our employees are developed and maintained through further training measures and employee training courses. Furthermore, targets are agreed and monitored.
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